All help
Something is missing or damaged
We are sorry. Contact us straight away.
First, check for a second parcel
One order can come in more than one parcel. We sometimes post a graded card on its own. Open your account and press Deliveries. Items under Still preparing are still with us. If the delivery shows a second parcel with its own tracking number, the missing item may be in that parcel.
Tell us
Contact us. Give your order reference. It starts with AW-RTV-, and it shows on the delivery and in the email "We've got your order". Tell us which item did not arrive, arrived damaged, or is wrong.
If an item arrived damaged, keep the box and the packing. Send photos of the item and of the box in the chat.
What we do next
We check it, and we reply with the next step.
Still stuck?
Chat with us, or email us and we reply within one business day.