I cannot sign in

You forgot your password

1. On the sign-in page, enter your email and press Continue.

2. Press Forgot password?.

3. Open the email from us and set a new password.

The reset link works for 30 minutes. Your password needs 12 characters or more.

The site asks you to verify your email

Open the email "Verify your Altworth email" and press the link. Just after you sign up, the page says Check your email. If the link does not work, press Resend the email on that page. Look in your spam folder too.

You have more than one email address

Check that you use the same email address that you used to sign up.

Still stuck?

Contact us, and give the email address on your account. For your safety, never send us a password or a sign-in code.