Cancel a delivery or change the address

Cancel a delivery

You can cancel a delivery yourself until we start to pack it.

1. Open your account and press Deliveries.

2. Find the delivery and press Cancel request.

3. Press Confirm cancel.

The items go back to your vault, and we refund your delivery fee in full.

If we already started to pack your order, contact us. We stop the parcel if we can.

Change the address

If the delivery shows Cancel request, cancel it and book it again with the right address.

If you cannot cancel it, contact us straight away with the right address.